RingCentral and magicJack on same computer requires changes

One of our Windows Vista computers is a busy machine. We run the eBay tool bar, Ring Central call controller, magicJack, live help for our websites, and a few other programs that check things for us every 30 minutes. If you run magicJack and the RingCentral call controller at the same time you will have a conflict on SIP port 5060. You probably noticed that your RingCentral call controller icon is blinking. it is in logging mode. You probably also noticed that RingCentral works fine if you unplug your magicJack. The solution is very simple, and they will work fine together.

Open your RingCentral call controller. Click on the menu, then click on options. Open the “account information” menu by clicking on the “+” icon. Click on “connection”. Notice the SIP port (local port) is set to 5060. Change the setting to 5062, click on “OK” and the problem should be solved. RingCentral and magicJack should co-exist peacefully and both will work just fine.

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This entry was posted on Friday, August 15th, 2008 at 5:06 pm and is filed under Switchboard. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.